Your next flight

Group quotation

Preparing a group trip? Want to prepare it with peace of mind? Please fill in the form below to obtain a personalized price quotation.

Condition to benefit from a "GROUP" rate: 10 passengers travelling on the same dates and on the same flights.

Processing time: 5 working days

➜ Request a group quotation

My booking

Manage a booking, request a special meal, select a seat, book an additional service, update personal details?

All this is possible thanks to the management of your online booking!

➜ Manage my booking

Refund

Would you like to be reimbursed for a trip before departure or for taxes for a trip not taken?

Please fill in the form below and we will reply as soon as possible.

You can also find out more in our FAQ section.

➜ Request a refund

Your last flight

Baggage incident

Important: real time baggage information

Did your baggage not arrive on your flight or is it damaged? We are doing everything we can to help you resolve this incident and apologise for any discomfort caused.

Response time: approximately 21 working days

➜ Report a Baggage Incident

Claim

A suggestion? A compliment or a claim? We are here to help you.

Please note that only claims regarding your bookings or your travel will be answered. For any information or booking request, please contact our commercial services.

Response time: approximately 21 working days

➜ Make a claim or suggestion

Delayed bag

Aircalin is linked to an international baggage tracing system (World Tracer). This system allows us to locate the majority of delayed baggage.

To track your missing baggage, enter your baggage declaration reference (10 characters for example NOUSB12345) given at the airport in our search tool below.

➜ Check delayed bag

Contacts

Our contacts

You need information to prepare your journey easily? You wish to have information concerning your reservation? You wish to contact us to organise your journey on our lines?

Our teams answer your questions at the following address and phone number.

➜ Contact us

Your personal data

Would you like to access or modify your personal data? 

Please fill in this form and we will reply within 21 working days.

With its Privacy Policy, Aircalin makes every effort to guarantee the protection of your personal data, some of which are necessary to obtain an airline ticket.

➜ Exercise your rights